
Your Custom Wood Journey Starts Here
Find the Answers You Need
What types of wood do you offer?
We offer a wide selection of high-quality hardwoods, including oak, maple, walnut, cherry, and more. Each type of wood is carefully sourced for its unique character, grain, and durability, perfect for a range of custom projects and furniture.
Can I customize a piece of furniture or design?
Yes! We specialize in custom wood and metal furniture and decor designs. Our team works closely with you to understand your vision, offering expert guidance throughout the design process. Whether it's a specific size, style, or feature, we can help bring your idea to life.
How do I place a custom order?
To place a custom order, simply reach out to us through our contact form, or via email. We’ll set up an initial consultation to discuss your project details, including design, materials, and timeline. From there, we’ll work with you every step of the way to ensure your piece is exactly what you envisioned.
Do you offer ready-made furniture?
While we don’t currently offer ready-made furniture pieces, we do have a variety of handcrafted items available for immediate purchase. These include kitchen and dining boards, wall decor, candle holders, and more. Each piece is carefully crafted with attention to detail and can add a unique touch to your home or office. We also offer custom designs for those looking for personalized furniture or other creations.
What is the lead time for custom projects?
Lead times for custom projects vary depending on the complexity of the design and our current workload. Typically, custom orders take anywhere from 4 to 8 weeks to complete. We’ll provide you with a more precise timeline after discussing your project in detail.
Do you ship your products?
Yes, we offer shipping across the United States. Shipping costs are calculated based on the size and destination of the item. We also offer local pickup if you're in the area. For custom orders, shipping timelines will be discussed during the project planning phase.
Can I see examples of past custom projects?
Absolutely! We have a gallery of previous custom pieces available. You can also reach out to us for a more detailed portfolio or to discuss specific types of projects we've worked on.
What is the best way to care for my furniture or wood products?
To keep your wood products looking their best, we recommend regularly dusting with a soft cloth and using a mild, non-abrasive cleaner. For wood pieces, it’s also a good idea to occasionally apply a wood-safe oil or wax to nourish the surface and maintain its natural beauty. Avoid placing natural finishes in direct sunlight or near sources of heat to prevent drying out.
Do you offer returns or exchanges?
Because many of our products, particularly custom designs, are made to order, we do not typically accept returns or exchanges. However, if there is an issue with your order, please contact us, and we will work with you to find a resolution. We are committed to ensuring our customers are satisfied with their purchase.
Can I visit your workshop or showroom?
Yes! We welcome visits by appointment. Please contact us in advance to schedule a time to tour our workshop, see our available products, or discuss a custom project. We’d love to meet you and show you around.
What is the cost of a custom project?
The cost of a custom project depends on the size, materials, design complexity, and other factors. After our initial consultation, we’ll provide you with a detailed estimate that breaks down the cost based on your specific requirements.
Do you offer discounts for bulk orders or repeat customers?
We do offer discounts for bulk orders and repeat customers. Please contact us directly to discuss your needs, and we’ll provide a personalized quote based on the scope of the order.
Do you offer discount codes?
Yes, we offer discount codes to our valued customers. To stay updated on potential discounts and special offers, simply sign up for our email list. You'll be the first to know about upcoming promotions and exclusive deals that can be applied to your next purchase.
How do I get in touch with you for more information?
You can reach us by filling out the contact form on our website, or emailing us at Customer-Support@designagainstthegrainllc.com. We’re happy to answer any questions you have and assist with custom orders, product inquiries, or general information.